StatBroadcast® Systems Technical Support



Technical Support for Schools or Events

Support Document Library

Please consult the documents below for information and guides on setting up your live stats, wireless screens and media stats as well as troubleshooting any issues on game day.

Document are available as downloadable and printable PDF's and digital brochures.

Document TitlePDFDigital
Edition
Quick Start Setup Guide - StatBroadcast® Broadcastr and StatCrew 2017-18
Setting up StatCrew Next Generation to use StatBroadcast®
Setting up Beavercreek ScoreKeeper to use StatBroadcast®
Setting up StatCrew Tennis to use StatBroadcast®
NEW - Setting up your wireless StatMonitr screens on Game Days (Microsoft Surface Models)
Setting up your wireless StatMonitr screens on Game Days (WinXP/Motion LE Models)
Setting up your wireless StatMonitr screens on Game Days (Older Fujitsu Models)
Running Broadcastr in Windows 7 while using Windows XP VM to Score
Using the StatBroadcast® Admin Control Panel
   • Managing/Setting Up FTP Destinations
   • Using the Settings Editor
   • Using Event Announcements
   • Using the Post-Game Distribution System
   • Using Team Logos in StatBroadcast® Live
   • ShotChartr for Basketball
   • Using the StatBroadcast Season Stats Manager
   • Uploading Season Stats XML on StatMonitr/StatBroadcast® Live


Tech Support for Fans

STATBROADCAST DOES NOT PROVIDE VIDEO OR AUDIO STREAMING SERVICES; STATBROADCAST PROVIDES SOFTWARE TO ATHLETIC DEPARTMENTS FOR DISPLAYING STATISTICAL DATA ONLY.

STATBROADCAST DOES NOT COLLECT PAYMENTS OR FEES FOR FANS UTILIZING ITS SERVICE.

If your inquiry or issue is in regards to a billing or payment question for streaming multimedia, please doublecheck your billing receipt and contact the company which processed your payment.

If your inquiry or issue is in regards to stats not displaying or the accuracy of statistical data, please contact the Sports Information Department of the host school or event you are viewing. StatBroadcast provides statistics viewing software only and is not responsible for recording the stats at events.


Frequently Encountered Issues

If you are having issues viewing stats through our StatBroadcast® Web or Mobile interfaces unrelated to those mentioned above, it may be due to one of the following issues: